Shipping Policy

Our goal is to ship every order within one business day of order placement. In some cases we will ship the same day the order is placed.

We will make every effort to get your purchase to you with the least amount of shipping time, but there are at times situations out of our control such as weather delays.

In the event of a back-order, our customer service team will contact you to let you know the disposition of your order.

International shipping policy

Once you have created your shopping Cart, choose the International Customers link and then click on the pay button. You will be automatically transferred to an international checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, you will charge your credit card for the entire purchase. Then we will ship and transport the goods to your international address. There are no additional fees or registration processes with this service.

Returns Policy

We are proud of the quality of our products and want to make sure you are completely satisfied. If you are not completely satisfied, return the unused portion, although you must contact us for an RMA (Return Merchandize Authorization).

To obtain an RMA, please call our Customer Service at 1-800-582-5273 or e-mail us at [email protected] Monday thru Friday from 7am to 5pm MST.

 

When sending an item back with RMA, simply send it to:

Mayor Labs c/o VitaMist®
Attn: Returns Dept
3015 South 48th Street, Tempe, AZ 85282

We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we can not be responsible for items that never make it back to us.