SHIPPING TERMS
All Products delivered to Buyers in the United States shall be arranged and paid by Nebula. Buyer shall provide signature at time of delivery. For all Products delivered by Nebula outside the United States, Buyer shall be responsible for all import tax, duty, and fees. Delivery times quoted are estimates only and Nebula shall not be responsible for delays in delivery.
SHIPPING ORDERS
Our goal is to ship every order within 1-3 business days of order placement via USPS. We will make every effort to get your purchase to you with the least amount of shipping time, but there are at times situations out of our control such as weather delays. In the event of a back-order, our customer service team will contact you to let you know the disposition of your order. If you are requesting a faster method of shipping, please contact our Customer Service team at (800) 582-5273.
INTERNATIONAL SHIPPING
Please contact one of our Customer Service representatives via phone at (800) 582-5273 to place you order. Upon completion of your order, your credit card will be charged for the entire purchase. Then we will ship and transport the goods to your international address. There are no additional fees or registration processes with this service. Please note, that when orders are shipped internationally, the burden is on the customer to ensure that any products ordered are allowed to be shipped to the receiving country. Additionally, we may place additional restrictions on shipping the products including, but not limited to, requiring that the customer handle shipping of the product from our facility to the destination (i.e. FOB Phoenix). If a product has to be reshipped to an international location for reasons that are not our error, the costs of reshipping the product, including possible additional processing and handling costs, are wholly the responsibility of the customer. If a product or order is seized by customs or any governmental action or agency, then the cost to replace the product/order is wholly the responsibility of the customer.
ORDER STATUS
You can request tracking information by contacting a Customer Service rep via phone at (800) 582-5273 or via email at [email protected].
ORDER RETURNS
We are proud of the quality of our products and want to make sure you are completely satisfied. If you are not completely satisfied, please return the unused portion within 30 days of purchase for a refund. A VitaMist Customer Service Rep must be contacted for an RMA (Return Merchandize Authorization). VitaMist is not responsible for shipping and handling on returned items. To obtain an RMA, please call our Customer Service at (800) 582-5273 or e-mail us at [email protected] Monday thru Friday from 9am to 5pm MST. Once VitaMist receives your authorized return we will gladly issue a refund to the method of payment used to place the order minus any fees that may apply. Credit card refunds usually take 2 -3 business days to appear on your statement depending on your banking service.
When sending an item back with RMA, simply send it to:
Mayor Labs c/o VitaMist®
Attn: Returns Dept.
3015 South 48th Street Suite #101, Tempe, AZ 85282
ORDER CANCELLATIONS
A refund request must be sent in writing to customer service at [email protected] within one (1) business day (24 hours) after the sale or execution of a contract to cancel the order and received a full refund consistent with the cancellation notice on the retail receipt.
